Privacy Policy

Privacy Policy

Last updated: 13 October 2026

How FastLicense ("we", "us"), part of the FastADI group, collects, uses and protects your information when you use our website and our instructor matching service, whether you are a learner driver or a driving instructor.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, and location when you submit a request to find a driving instructor.
  • Instructor Matching Information: details you provide that help us match you with a suitable driving instructor.
  • Payment Information: you pay the £29.99 fee when you send your request. Payments are processed by Stripe. We never see or store your full card details.
  • Usage Data: such as IP address, browser type, device information, and pages visited. Google Analytics and Google Ads collect this through cookies only if you agree to them (see Cookies).
  • If you are a driving instructor: your name, driving school, website, mobile number, email address, ADI number and a photo of your ADI badge (certificate) when we ask for it, the areas you cover, your gearbox, hourly rate and availability, and whether you prefer WhatsApp or text messages. If you take part in our referral offer, also which bookings came through your link or code, any screenshots you send us and the details we need to pay your reward.
  • Public instructor listings: our local pages (for example driving instructors in Brighton) show the public Google Maps listings of driving instructors: business name, postcode district and business phone number, placed approximately on a map. These instructors are independent and are not part of FastLicense unless marked FastLicense Certified. If it is your listing, you can ask us to change or remove it at hello@fastlicense.co.uk.

2. How We Use Your Information

We use your information to:

  • Match students with suitable driving instructors
  • For instructors: check your ADI number, send you learner requests, manage our instructor network and pay referral rewards
  • Communicate with you regarding your request
  • Process your payment and send you service emails, such as your confirmation and your match
  • Operate and improve the FastLicense website and services
  • Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal information.

We may share limited personal information only with:

  • Driving instructors, solely for the purpose of responding to your request. When we offer your request to an instructor, we share your first name, your pickup area (the first part of your postcode), gearbox, availability, start date and test date. We share your full contact details only with the instructor who takes you on.
  • Learners: when you accept a learner as an instructor, we share your name and contact number with them
  • Website visitors: if you are an instructor and agree to be shown as FastLicense Certified, we show your name, the area you cover and an approximate spot on our map (never your address or contact details). You can ask us to remove it at any time.
  • Stripe, our payment processor, to handle payment transactions
  • Service providers who run parts of our service for us:
    • Stripe (payments)
    • Resend (sending emails)
    • WhatsApp and our mobile network provider (messages and texts with learners and instructors)
    • Cloudflare (website hosting, the database where your request is stored, a copy of your request kept for up to 30 days to send your confirmation email, and a copy of instructor sign-ups kept for up to 90 days)
    • Google (Google Analytics and Google Ads: website statistics and ad measurement, only with your consent; see Cookies)
  • Legal authorities where required by law

All third parties are required to handle your data securely and lawfully.

4. Cookies and Similar Technologies

Cookies are small files a website stores on your device. We only use the ones that are strictly necessary unless you agree to more. When you first visit, a banner asks you to Accept all, Reject all or Manage preferences. Analytics and Marketing are both off until you turn them on, and nothing optional is stored before you choose. You can change your mind at any time from Cookie settings at the bottom of every page, or here:

The cookies we use

fl_consentFastLicense · cookie

Remembers your cookie choice, so we don’t ask again on every page.
Strictly necessary · 6 months

fl_refFastLicense · local storage

Only if you arrive through an instructor’s referral link: remembers their code, so your discount is applied when you pay.
Strictly necessary · 30 days

_ga, _ga_8QS0GDLH29Google Analytics · cookies

Tell visits apart and keep track of a visit, so we can count pages viewed and see where people leave the form.
Analytics · up to 2 years

_gcl_au, _gcl_awGoogle Ads · cookies

Link a visit to the Google ad that brought it, to measure which ads lead to requests.
Marketing · 90 days

IDE, ar_debug and other Google cookiesGoogle · third-party cookies on doubleclick.net and google.com

Used by Google to measure ads, build remarketing audiences and, with Google signals, recognise signed-in Google users across devices.
Marketing · up to 13 months

If you reject Analytics or Marketing after accepting them, we delete the matching Google cookies set on our site. Cookies Google sets on its own domains are controlled from your Google account and browser (see below).

Google Analytics and Google Ads

With your consent (Marketing) we use these Google Analytics Advertising Features:

  • Google signals, which associates the data Google Analytics collects with the Google accounts of signed-in users who have turned on ads personalisation, so visits can be linked across devices
  • Remarketing with Google Analytics, to show our ads to people who have visited our site, on Google and on partner sites
  • Google Ads conversion measurement and the Demographics and Interests reports

We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the Google advertising cookies on doubleclick.net) together, to inform, optimise and serve ads based on your past visits to our website, and to report how ad impressions and interactions with ad services relate to visits to our site.

Without your consent we still load Google’s tag in “Consent Mode”: it stores and reads no cookies on your device and sends Google only basic, cookieless signals (for example that a page was viewed and that consent was refused), which Google uses to estimate visits and conversions in aggregate.

When a request is sent or paid for, our server tells Google Analytics (amount and our booking reference). With Analytics consent it is linked to your visit; without it, it carries no identifier from your browser. Your Marketing choice is passed on with it, so Google may only use it for advertising if you agreed.

How to opt out:

Learn more in how Google uses information from sites that use its services. Google LLC may process this data in the United States, under the UK Extension to the EU-US Data Privacy Framework. Google Analytics keeps the data linked to cookies for up to 14 months.

Without cookies

  • We count taps on the "Call" buttons of the instructor map on our local pages, per instructor listing. We do not record who tapped: your IP address is only used, in scrambled form and for up to 24 hours, so each visitor counts once.

5. Data Retention

We keep your personal data only as long as necessary to provide our services and comply with legal requirements. The copy of your request used for your confirmation email is deleted automatically after 30 days.

If you are an instructor, we keep your profile while you are part of our network. When you ask to leave, we delete it within 30 days, except records we must keep for legal or accounting reasons (for example referral payments). Referral screenshots are kept only as long as needed to check and pay the reward.

6. Legal Basis

We use learners' and instructors' details to provide the service you asked for (contract), to run and improve our matching and check that instructors are approved (legitimate interests), and to keep records the law requires (legal obligation). Where we rely on your consent, such as being contacted by WhatsApp or text, or analytics and marketing cookies (under the Privacy and Electronic Communications Regulations and the UK GDPR), you can withdraw it at any time; for cookies, from Cookie settings at the bottom of every page.

7. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

8. Your Rights (UK & GDPR)

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw consent at any time (where consent is the legal basis)

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

To exercise any of these rights, contact us at hello@fastlicense.co.uk

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, or want to use your rights, email us at:

Email: hello@fastlicense.co.uk